Virtual Assistant, Intake Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee and manage the entire intake process from inception to completion

• Engage professionally and empathetically with families, providers, and team members

• Gather and maintain necessary intake documentation and records

• Arrange appointments and coordinate activities related to the intake process

• Follow up with families and providers to ensure the timely fulfillment of intake requirements

• Keep accurate records, workflows, and documentation for intake tracking

• Ensure all cases progress smoothly through the intake and onboarding stages

• Adhere to company processes and workflows precisely

• Manage multiple clients, schedules, and administrative tasks concurrently

• Assist with additional intake coordination and administrative responsibilities as needed

⛳️ Requirements

• Bachelor’s degree (BA/BS) is strongly preferred

• Prior experience in HCBS, CFTSS, healthcare intake, care coordination, ABA services, or healthcare administration is preferred

• Excellent communication and coordination skills are required

• Strong organizational and follow-up capabilities are required

• Ability to manage multiple clients and tasks effectively is essential

• Capacity to work independently while maintaining detailed records is required

• Professional and compassionate communication abilities are necessary

• Keen attention to detail and the ability to multitask are important

• Competence in following company processes and workflows accurately is required

• Proficiency in Microsoft Office and Google Workspace is preferred

• Capability to work autonomously in a remote setting

• Reliable internet connection and an appropriate home office setup are necessary

• Experience in U.S.-based healthcare or ABA environments is an advantage

🏝️ Benefits

• Comfortable working U.S. hours

• Remote work from home