Virtual Assistant – Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee incoming and outgoing patient communications with a professional and compassionate demeanor.

• Address patient inquiries through email, chat, SMS, or other available communication platforms.

• Schedule, reschedule, and confirm appointments for patients.

• Accurately maintain and update patient information in the clinic's CRM, EMR, or scheduling systems.

• Assist with follow-up communications, reminders, and coordination of patient care.

• Perform administrative duties, including data entry, document management, and reporting tasks.

• Forward urgent issues or complex patient matters to the appropriate healthcare personnel.

• Provide support for billing inquiries, insurance verifications, or referrals as needed.

• Ensure that all communications are clear, precise, and consistent with patient care standards.

• Uphold strict confidentiality and adhere to patient data privacy regulations.

⛳️ Requirements

• Prior experience as a Medical Virtual Assistant, Healthcare Administrative Assistant, or in a Customer Support role within the healthcare sector.

• Exceptional verbal and written English communication abilities.

• Strong professionalism in patient interactions, coupled with a calm, courteous, and empathetic attitude.

• Demonstrated problem-solving capabilities and the capacity to work independently.

• Proficient in managing phone calls and written correspondence.

• Keen attention to detail along with robust organizational skills.

• Ability to juggle multiple responsibilities in a dynamic, fast-paced environment.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Supportive work environment and team culture.