Virtual Assistant, Guest Booking

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the main point of contact for guests prior to, during, and following their stay, ensuring timely and professional communication through various channels.

• Handle guest requests such as early check-ins, special accommodations, access support, and inquiries related to the property.

• Address guest complaints, urgent matters, and after-hours support with professionalism and efficiency.

• Collaborate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related issues.

• Monitor and engage with guest reviews on platforms like Airbnb, Booking.com, Expedia, Google Reviews, and others.

• Manage reservations, calendar availability, and rate synchronization utilizing Guesty and Uplisting.

• Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels.

• Accurately process cancellations, booking modifications, no-shows, and rebooking requests while following company guidelines.

• Prevent overbookings and efficiently allocate rooms and apartments across the portfolio.

• Professionally and effectively handle OTA disputes, guest claims, and chargeback situations.

• Assist in pricing optimization and occupancy management through revenue and dynamic pricing tools.

• Ensure seamless guest check-ins, turnovers, and daily operational processes across all properties.

• Keep accurate records of guest information, reports, reservation documentation, and administrative systems.

• Enhance and maintain SOPs, operational processes, and automated guest messaging workflows.

• Contribute to operational improvements and system optimization efforts to boost efficiency and enhance the guest experience.

⛳️ Requirements

• A minimum of 2 years of experience in hospitality, guest relations, or booking management.

• Demonstrated experience in managing hotels/B&Bs as well as short-term rental properties.

• Advanced practical experience with Guesty and Uplisting.

• Strong knowledge of OTAs including Airbnb, Booking.com, and Expedia Group.

• Experience in handling OTA disputes, cancellations, and processes for guest resolution.

• Excellent written and verbal communication skills in English.

• Highly organized, proactive, and capable of independently managing multiple properties.

• Comfortable working fully remote while adhering to UK business hours.

• Experience with hotel channel managers such as SiteMinder.

• Familiarity with dynamic pricing tools like PriceLabs or Beyond Pricing.

• Experience with hospitality automation tools and optimizing workflows.

• Background in luxury hospitality, boutique hotels, or premium guest services.

🏝️ Benefits

• 💻 Fully Remote: Work from anywhere with international teams

• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

• 🤝 Peer Community: Connect with high-performing sales professionals in our network

• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals