Virtual Assistant, Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address customer inquiries through phone, email, chat, and SMS;

• Resolve customer issues and offer effective solutions;

• Escalate complex matters when required;

• Maintain precise customer records within CRM systems;

• Follow up with customers as necessary;

• Assist with order tracking, account updates, and general support requests;

• Ensure a positive customer experience in all interactions;

⛳️ Requirements

• Proficient in English (both written and spoken);

• Prior experience in customer service;

• Experience in remote customer support roles;

• Background in phone-based support;

• Familiarity with ticketing systems;

• Excellent communication and problem-solving abilities;

• Capability to handle challenging conversations with professionalism;

• Experience with CRM systems;

• Strong attention to detail;

🏝️ Benefits

• Opportunity to work from home;

• Compensation in dollars per hour (based on a 40-hour workweek);

• Initial salary of **USD $1,200/month**, with a potential increase to **USD $1,500/month** after the first 90 days contingent on performance;

• A workplace that prioritizes its people;

• Opportunities for professional development to advance your career;

• Join a supportive team that appreciates your contributions and successes;

• Referral bonus: Receive a $50 bonus for referring a candidate who is hired by one of our clients.