Customer Service Representative, Italian, English

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage a significant volume of live chats and phone calls.

• Assess and understand customer needs to ensure satisfaction.

• Deliver precise, valid, and thorough information.

• Address complaints, offer appropriate solutions and alternatives within set timeframes, and follow up to ensure resolution.

• Adhere to communication protocols, guidelines, and policies.

• Strive to exceed customer expectations and engage them effectively.

⛳️ Requirements

• Minimum of 1 year of demonstrated customer-facing experience or experience as a customer service representative.

• **Fluency in English and Italian is essential for collaboration with overseas partners and stakeholders.**

• **Availability to work on weekends and irregular hours, including night shifts.**

• Proficient in using IT tools for professional purposes and capable of addressing somewhat technical inquiries from customers.

• Excellent written communication skills and an attentive listener.

• Ability to manage multiple tasks, prioritize effectively, and utilize time efficiently.

• Knowledge in the cryptocurrency/blockchain sector is a significant advantage.

• Multilingual skills are a substantial asset.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home setup (arrangements may vary based on the nature of the business team).