Customer Support B2B

This is a fully remote position, open to applicants in Spain.

📋 Description

• Ongoing education about the product and its various domains (POS, Cashless, Box Office, etc.), in addition to understanding the specifics of each market, promoter, and venue.

• Proactive engagement in managing relationships with promoters and venues to enhance their experience with the platform.

• Agile and effective utilization of both internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) to ensure adherence to the department's service level agreements (SLAs).

• Conducting analysis and optimization of client configurations to identify bottlenecks and enhance performance as well as the end-user experience.

• Maintaining clear and documented internal communication to ensure proper escalation of incidents and seamless continuity between shifts.

• Actively collaborating with Product and Engineering teams to report bugs, propose enhancements, and facilitate product development.

• Precisely identifying customer needs and implementing effective, straightforward, and scalable solutions.

⛳️ Requirements

• 1–2 years of demonstrated experience in Customer Support or Customer Success roles, preferably within SaaS or B2B technology sectors.

• Proficiency in English along with a strong aptitude for acquiring additional languages.

• A degree in Communication, Business Administration (ADE), Tourism, or Marketing, or relevant experience in technical support.

• Willingness to work rotating shifts (4x3x2), including weekends and holidays.

🏝️ Benefits

• Annual bonuses awarded to those who make significant contributions to the success of Fourvenues.

• Ongoing training opportunities to ensure you remain at the cutting edge of technology and develop your skills through regular internal sessions.

• Provision of MacBook laptops and high-resolution monitors to help you perform at your best.

• Private health insurance to support your peace of mind and overall well-being.

• Optional flexible benefits plan that includes offerings such as dining, childcare, transportation, and discounts with leading brands.

• Additional vacation days for special occasions such as birthdays, holidays, or other significant events.