Customer Service Officer, Thai Speaking

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Engage with customers through phone, email, LINE, and Facebook (via Zendesk), offering assistance on products, services, and pricing.

• Create and follow up on quotes for standard print jobs, facilitating the customer's decision-making process when they're ready to proceed.

• Address objections (price, timing, specifications) constructively, identifying solutions that benefit both the customer and the company.

• Resolve product or service complaints by clarifying issues, determining the cause, explaining optimal solutions, and ensuring follow-up until resolution.

• Collaborate with other departments (Production, Logistics, Finance) regarding complaints and special requests through our complaints dashboard, ensuring seamless transitions.

• Identify recurring issues and potential commercial opportunities to management, enabling us to enhance the customer experience over time.

⛳️ Requirements

• Proficient in both written and spoken Thai and English.

• Excellent communication skills — clear, professional, and adaptable to various customer styles.

• Comfortable with the commercial aspects of customer service — providing quotes clearly, following up as necessary, and confidently discussing pricing or terms.

• Strong process orientation and reliability — you fulfill commitments on time and consistently.

• A service-oriented mindset combined with quick thinking and sound judgment under pressure.

• Experience in managing complaints, dealing with frustrated customers, and handling 'no' or silence without taking it personally; maintaining professionalism and recovering swiftly.

• Strong interpersonal and coordination abilities.

• 0–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates are encouraged to apply).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Supportive work environment that values teamwork and collaboration.

• Comprehensive health and wellness benefits.

• Work-life balance initiatives.