Customer Support Specialist, Dutch Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Oversee comprehensive customer interactions (via phone, email, and chat) concerning online orders.

• Manage delivery tracking, returns, refunds, payment inquiries, and shipping investigations.

• Review and process data related to orders and business requests.

• Collaborate with couriers, financial institutions, and internal teams.

• Ensure strict adherence to PCI and GDPR policies.

• Analyze and resolve intricate cases, escalating issues when necessary.

• Contribute to the ongoing enhancement of customer experience and team performance.

⛳️ Requirements

• Near-native proficiency in Dutch and proficient in English (B2 or higher) – both written and spoken.

• Excellent communication and problem-solving abilities.

• High level of attention to detail and precision.

• Capability to work autonomously and make confident decisions.

• Comfortable managing sensitive and confidential information.

• KPI-driven mindset with a proactive approach.

• Team-oriented individual who values collaboration and accountability.

• Preferred: Experience with SAP or back-office tools.

• Prior experience in customer support or e-commerce is a plus.

🏝️ Benefits

• Daily meal allowance of €7.

• Performance-based bonus.

• Holiday and Christmas allowances included.

• Fully remote work opportunity (within continental Portugal).