Virtual Assistant, Bilingual – English, Spanish

This is a fully remote position, open to applicants in North America.

📋 Description

• Receive inbound calls and make outbound calls to potential and current customers in both English and Spanish, promoting home inspection and pest control services.

• Present persuasive sales pitches to encourage customers to purchase services or upgrade to higher-value packages.

• Clearly articulate service features and benefits while effectively addressing customer concerns and objections.

• Actively listen to customers to comprehend their needs and provide suitable solutions.

• Manage inbound inquiries regarding service pricing, appointment availability, and general information in English and Spanish.

• Utilize scheduling software to efficiently book home inspections and pest control services.

• Contact Realtors and clients to confirm property access, verify appointment details, and ensure seamless scheduling.

• Use Google Maps to identify service areas and evaluate driving distances between appointments.

• Collect and document customer information, including contact details and service preferences.

• Keep customer databases updated with accurate and timely information.

• Follow up with interested customers to secure sales or finalize appointments.

• Handle rejection with professionalism while maintaining a positive, results-oriented attitude.

• Assist with social media marketing and management initiatives as required.

⛳️ Requirements

• Bilingual proficiency in English and Spanish (both written and spoken).

• Exceptional communication skills: Clear, engaging, and persuasive verbal communication with minimal accent.

• Strong sales capabilities: Confidence in delivering sales pitches, overcoming objections, and closing deals.

• Customer service skills: Patience, active listening, and effective problem-solving abilities.

• Organizational abilities: Competence in managing schedules, updating databases, and tracking customer interactions efficiently.

• Resilience and motivation: Capacity to handle rejections while remaining goal-focused.

• Technical skills: Familiarity with Microsoft Office, Google Suite, and CRM or scheduling software.

• Previous experience in real estate, home inspection, call center sales, or virtual assistance is advantageous.

• Understanding of CRM software and sales tracking tools.

• Ability to thrive in a target-driven sales environment.

🏝️ Benefits

• Permanent remote work opportunity.

• Competitive salary along with a comprehensive benefits package.

• Chance to work in a diverse and inclusive atmosphere.

• Opportunities for career advancement and professional development.

• Supportive and collaborative team culture.