Virtual Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Managing incoming calls, texts, and emails for the companies your team is designated to support.

• Addressing client inquiries, offering price estimates, and persuading customers on the benefits of booking a home inspection.

• Organizing home inspection appointments by gathering and inputting relevant information into our scheduling software.

• Handling general office communications (email, text, voicemail).

• Ensuring an exceptional customer experience.

⛳️ Requirements

• Over 4 years of experience in Bilingual Customer Service roles.

• More than 2 years in Executive Assistant (or similar) positions.

• At least 2 years in Remote work environments.

• Excellent communication and language proficiency: English fluency is essential.

• Capability to accurately input notes, data, and client details, as well as navigate websites and common software applications.

• Strong digital communication skills (email, chat, text, etc.).

• Must demonstrate the ability to multitask across various systems, customer interactions, and communication channels.

• Attention to detail, accuracy, and a commitment to adhering to established processes are required.

• Proficient computer skills: You will be using a computer throughout your entire shift.

• Willingness to install ACC-approved AntiVirus software and ensure its functionality.

🏝️ Benefits

• Training: compensated initial training and continuous development opportunities to enhance your skills and advance your career.

• Support: Although you are working remotely, you are not alone! Your team is available in real-time to ensure your success.

• Work/Life Balance: This is a fully remote position, eliminating time wasted in traffic! Enjoy more time at home with your family!