Virtual Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Managing incoming calls, text messages, and emails for the companies being supported.

• Addressing client inquiries, providing price estimates, and persuading customers on the benefits of booking a home inspection.

• Organizing home inspection appointments by gathering and inputting specific information into scheduling software.

• Handling general office communications (email, text, voicemail).

• Ensuring an exceptional customer experience.

⛳️ Requirements

• Over 4 years of experience in Bilingual Customer Service positions.

• More than 2 years in Executive Assistant (or similar) roles.

• At least 2 years working in Remote settings.

• Excellent communication and language skills: Proficiency in English is essential.

• Ability to accurately input notes, data, and client information, as well as navigate websites and standard software applications.

• Strong digital communication skills (email, chat, text, etc.).

• Must be capable of multitasking across various systems, customer situations, and communication channels.

• Detail-oriented, precise, and dedicated to adhering to established processes (known as our SOP or Standard Operating Procedures).

• Ability to exercise sound judgment and decision-making skills when faced with ambiguous situations - we encourage you to feel empowered!

• Proficient computer skills: You will be using a computer throughout your entire shift.

• A quiet workspace, along with an internet connection of at least 30 Mbps download | 10 Mbps upload.

🏝️ Benefits

• Training: Paid initial training, along with ongoing development opportunities to enhance your skills in your role and career.

• Support: Although you are working from home, you are not alone! Your team is available in real-time to assist you in achieving success!

• Work/Life Balance: This position is fully remote, eliminating time spent in traffic! Enjoy more time at home, where your family needs you!