Virtual Apron Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver personalized recommendations and solutions by comprehending customer needs and encouraging them to shop at The Home Depot.

• Establish, nurture, and enhance customer relationships while engaging daily with both associates and customers regarding sales, product, and installation queries.

• Identify new customers in search of customized products and sell directly to them, or create opportunities for intricate designs to be handed off to a Virtual Apron Design Specialist.

• Assist customers with the online configurator tool as well as general inquiries.

• Address questions regarding order status.

• Liaise with vendors, providers, and stores on customer projects and timelines.

• Make outbound calls to follow up on online inquiries and in-store leads.

• Communicate the advantages of collaborating with The Home Depot.

• Secure payments to ensure a positive Virtual Apron customer experience.

• Manage inbound calls, qualify customers, warm transfer them to the appropriate teams, and assist with the Online Configurator Tool.

• Propel sales through consultative selling and contribute to both personal and team sales objectives via phone and/or online.

• Follow up with vendors and stores regarding customer projects to expedite and relay timelines.

• Execute additional tasks as assigned by the manager.

• Typically report to the Contact Center Supervisor.

⛳️ Requirements

• Must be at least 18 years of age.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Exceptional written and verbal communication abilities.

• Capable of negotiating, managing complaints, resolving disputes, and addressing grievances with both internal and external customers.

• Experience in consultative selling.

• A strong commitment to delivering outstanding customer service to fulfill customer needs.

• A minimum of 3 years of experience in design and retail, specialty retail, outside sales, or trade.

• Advanced understanding of door and window design and installation.

• Ability to carry out responsibilities with minimal supervision.

• High school diploma and/or GED required.

• No additional educational qualifications necessary.

• Previous leadership experience is not required.

• Certifications: None.

• Competencies include Action Oriented, Decision Quality, Tech Savvy, Drives Results, Organizational Savvy, Drive Sales, and professional consultative phone and written communication skills.

🏝️ Benefits

• Remote/Virtual work arrangement.

• Compensation of $18.00 per hour.

• Occasional overnight travel at less than 5% of the time.