VIP Travel Consultant – Tourism

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver tailored services to executives, directors, and strategic clients, ensuring excellence, discretion, and responsiveness;

• Analyze client profiles, preferences, and specific requirements, proposing solutions that align with expected standards;

• Offer consultative assistance on destinations, fares, regulations, documentation, policies, and special services;

• Establish and nurture close, ongoing relationships with VIP clients to enhance trust and loyalty;

• Create itineraries, cost estimates, and bespoke travel solutions for both domestic and international journeys;

• Arrange reservations for flights, accommodations, transfers, rentals, insurance, and additional services;

• Coordinate special requests, emergency modifications, and specific needs of executives and their companions;

• Ensure travel arrangements adhere to corporate policies and individual client preferences;

• Negotiate commercial terms, special rates, and exclusive services with suppliers and partners;

• Finalize sales and oversee the entire commercial process until the completion of the trip;

• Identify upsell and cross-sell opportunities for premium products and experiences;

• Proactively follow up on proposals and track conversion and satisfaction metrics;

• Issue tickets, vouchers, and reservations through GDS systems, tour operators, and specialized suppliers;

• Handle requests for rebooking, cancellations, refunds, and operational contingencies;

• Ensure information is consistently updated and recorded in the CRM and corporate systems;

• Manage travel-related documents, payments, and outstanding administrative items;

• Assist clients during and post-travel, ensuring prompt resolution of requests and a superior experience;

• Take proactive measures to mitigate operational issues and their impact on clients;

• Gather feedback and suggest enhancements to VIP service processes;

• Identify opportunities for loyalty, repeat purchases, and the expansion of commercial relationships;

• Stay informed about premium travel trends, destinations, suppliers, and exclusive services;

• Participate in training, events, and certifications offered by tour operators and strategic partners;

• Monitor market practices and opportunities that enhance the VIP client experience;

⛳️ Requirements

• High school diploma;

• Experience serving clients in the premium tourism sector and high-end travel;

• Advanced knowledge of domestic and international destinations, suppliers, exclusive experiences, and luxury services;

• Proficiency in GDS (Global Distribution System) tools, including issuing, rebooking, fare interpretation, and reservation management;

• Experience in consultative sales, negotiation, and personalized service for high-complexity requests;

• Knowledge of CRM and customer relationship management, including tracking travel history and commercial opportunities;

• Experience in planning and organizing executive and VIP travel, with an emphasis on logistics, personalization, and contingency management;

• Experience negotiating with premium suppliers to secure rates, benefits, and special conditions;

• Strong orientation towards customer service and the delivery of premium experiences, focusing on loyalty and relationship excellence;

• Advanced English for communication with international suppliers and support for international travel;

• Intermediate Spanish for operational support and communication in the context of international travel;

• Intermediate proficiency in Microsoft Office and digital tools for creating controls, reports, and corporate communication.

🏝️ Benefits

• Attendance Bonus: Three days off per year for personal use;

• Education Assistance: Genuine support for your growth! 50% coverage for development-focused courses, available after one year with the company;

• Home Office Allowance: A monthly stipend to assist with remote work expenses;

• Childcare Assistance: Additional support for employees with children up to 6 years old;

• Christmas Basket: At year-end, receive a special bonus to celebrate with your family;

• Health Insurance: Nationwide coverage with co-payments;

• Dental Plan: Comprehensive dental coverage to maintain your oral health;

• Private Pension Plan: The company contributes alongside you to ensure greater financial security;

• Life Insurance: Assurance for today and tomorrow, providing protection for ease and security;

• TRIB PASS – Leisure and Tourism Platform: Discover amazing experiences more easily. Bancorbrás subsidizes 50% of the monthly fee, and you enjoy the remainder;

• Meal/Food Allowance (Caju Card): Granted per day worked and widely accepted. You choose how to use it: for groceries or daily meals;

• Wellhub (Gympass): Movement, health, and well-being! Access to thousands of gyms via the most comprehensive fitness platform.