VIP Travel Consultant – Evenings, Overnights

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide travel advice and arrangements for corporate business clients (both individuals and groups) within the US.

• Conduct thorough analysis and research on travel options while proactively anticipating the needs of travelers to promote additional services.

• Organize and book both domestic and international business travel, catering to a range of complexities, including air, road, rail, and accommodations.

• Utilize one of our Global Distribution System's (GDS) platforms: Sabre, Apollo, or Amadeus.

• Ensure adherence to the agreed travel policies of customers, as well as compliance with service provider policies and regulatory standards.

• Employ effective telephone service techniques and respond to specific customer requests.

• Safeguard against fraudulent callers attempting to book trips outside of regular hours by adhering to our security protocols.

• Work collaboratively within your team to coach, mentor, and provide constructive feedback aimed at enhancing service levels.

⛳️ Requirements

• A strong passion for delivering excellence in client service, including the proactive anticipation of needs.

• Proficient expertise in GDS systems (Sabre, Apollo, Amadeus).

• A minimum of 3 years of corporate travel experience, encompassing fares, ticketing, car, hotel, air, and rail for both domestic and international travel.

• Outstanding professional communication skills, both written and verbal.

• Strong attention to detail.

• Demonstrate integrity and protect personal traveler information.

• Ability to resolve customer issues promptly and independently or in collaboration with suppliers.

• Commitment to teamwork and receptiveness to feedback.

🏝️ Benefits

• Health and welfare insurance plans.

• Retirement programs.

• Parental leave.

• Adoption assistance.

• Wellbeing resources.