VIP Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team dedicated to crafting experiences for high-potential and prospective VIP players.

• Foster relationships throughout the VIP customer journey, including onboarding, reactivation, account management, and loyalty.

• Direct the team in providing exceptional service and implementing VIP engagement strategies.

• Propel VIP sales metrics that enhance customer engagement, market share, and net revenue.

• Mentor and develop team members through constructive feedback, one-on-one meetings, and performance-focused support.

• Collaborate with VIP leadership to design and execute sales training programs.

• Engage in escalations involving players and internal departments to resolve complex issues.

• Implement VIP strategy and initiatives to optimize results and meet objectives.

⛳️ Requirements

• A bachelor's degree in a relevant field.

• A minimum of 5 years of sales experience within the Gaming or Hospitality sector.

• At least 3 years of experience in team management through effective communication, coaching, and performance oversight.

• A passion for enhancing player experiences, addressing challenges, and fostering a positive team atmosphere.

• Proven track record in identifying and executing strategies that boost operational efficiency.

• Knowledge and experience in driving revenue while controlling expenses.

• Ability to handle competing priorities while remaining focused on essential business objectives.

• Willingness to travel and work during nights and weekends.

• Must be capable of obtaining and maintaining the necessary State Gaming Licenses.

🏝️ Benefits

• Bonus opportunities.

• Equity participation.

• Applicable benefits.

• Assistance with the gaming-license process if pertinent to the role.