Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance inquiries and evaluate situations.

• Utilize advanced diagnostic tools to identify vehicle issues.

• Conduct on-site repairs when it is safe and feasible.

• Determine the safest course of action between repair and recovery, and coordinate professional recovery or dealer workshop services when necessary.

• Take ownership of each task from start to finish, ensuring clear communication with customers and providing reassurance.

• Operate and maintain a fully equipped service vehicle.

• Manage tools and inventory effectively.

• Adhere to safety protocols and maintain accurate records in the system.

• Comply with service, safety, and quality standards while striving to meet achievable targets.

• Responsibly use AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use standards.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician, capable of working independently on-site.

• Strong diagnostic and troubleshooting abilities with contemporary equipment.

• Effective and composed communication skills with customers.

• Proficient in using IT systems, mobile applications, and diagnostic software.

• Valid UK driving license and confidence in driving a fully equipped service van.

• Relevant technical certifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing EV qualifications are preferred; otherwise, a willingness to undertake EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Flexibility to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays.

• Ability to travel throughout Plymouth or Belfast and the surrounding areas.

🏝️ Benefits

• £8,000 bonus, plus an additional guaranteed £3,000 bonus in your first year.

• Realistic OTE of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts.

• Average of 42.75 hours per week between 7am and 10pm, Monday through Sunday.

• Alternating start times (7am/11am).

• Two weekends off each month.

• Rota scheduled 12 months ahead.

• Paid overtime available.

• Bank Holiday bonus and a day off in lieu.

• Private medical insurance coverage.

• Pension contributions of up to 6.5%.

• Discounts on Allianz products, vouchers, and various high street and online retailers.

• Ongoing training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave policy.

• Annual flu vaccination program.

• Annual eye care vouchers.

• Discounted rates for travel, pet, musical, home, and car insurance.

• Free roadside assistance after 6 months of probation.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme available from day one, offering confidential 24/7 helpline and resources for life, finance, and wellbeing support.

• Mental health support, along with advice for debt and legal issues.