VIP Retention Strategy Manager, iGaming

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Establish robust customer connections through tailored communication and retention initiatives.

• Utilize AI technologies to assess customer behavior and enhance CRM processes.

• Mentor and cultivate the CRM team, elevating execution standards and performance outcomes.

• Oversee campaign execution in collaboration with Product, Tech, Design, VIP, and Marketing departments.

• Promote a culture of knowledge sharing.

⛳️ Requirements

• Minimum of 2 years of managerial experience in VIP management, CRM, Account Management, Luxury Customer Service, or Telesales.

• Previous experience in the iGaming sector is strongly preferred.

• Proficiency in English and Thai (both spoken and written) is highly desirable; however, fluency in English alone will be considered.

• Strong analytical abilities for retention and lifecycle behaviors.

• Customer-oriented, results-focused, and flexible.

• Capable of translating strategy into actionable execution.

• Nice to Have: Experience in expanding CRM playbooks to new teams or markets.

• Ability to emphasize your specific VIP personalization strategies.

• Familiarity with lifecycle or retention management platforms.

• Proven success in campaign optimization.

🏝️ Benefits

• Opportunity to experiment and improve lifecycle campaigns.

• Gain visibility with leadership through performance metrics.

• Chance to expand effective CRM playbooks into new markets and teams.