This is a fully remote position, open to applicants in Asia.

• Develop and sustain robust relationships with high-value clients to guarantee an outstanding customer experience and foster long-term loyalty.

• Execute personalized promotional calls to update clients on exclusive offers, forthcoming events, and customized promotions.

• Actively engage with VIP clients, addressing their needs, preferences, and concerns to boost satisfaction and retention.

• Discover opportunities to introduce new products, services, or promotions that resonate with the client’s interests.

• Collaborate closely with marketing, customer support, and product teams to ensure VIP clients enjoy a seamless and premium experience.

• Monitor client interactions, feedback, and engagement levels, delivering insights for ongoing improvement.

• Demonstrated experience in VIP account management, sales, or customer relations (ideally in gaming, fintech, hospitality, or related fields).

• Excellent communication and persuasive abilities with a talent for building trust and rapport with clients.

• Experience in gambling is a significant advantage.

• Familiarity with CRM tools and data-driven decision-making is a plus.

• Upper-Intermediate proficiency in English.

• Focus on Health & Wellness.

• Comprehensive Global Medical Coverage.

• Opportunities for Growth.

• Benefits Programs (reimbursement for gym/stomatology/psychological services, etc.).

• Rewards Based on Performance.

• A Dynamic Work Environment.

VIP Reactivation Manager

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