VIP Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Cultivate and sustain relationships with VIP and high-value clients;

• Serve as the primary contact for designated accounts;

• Deliver tailored service and proactive communication;

• Oversee client engagement and performance indicators;

• Recognize opportunities for upselling and cross-selling;

• Formulate strategies to enhance client retention and lifetime value;

• Efficiently manage escalations and intricate client concerns;

• Collaborate with internal teams (Payments, Risk, Marketing, Support, etc.);

• Monitor KPIs associated with retention, reactivation, and revenue growth;

• Keep abreast of products, promotions, and industry trends;

• Adhere to company policies and security protocols.

⛳️ Requirements

• Proficiency in Spanish (essential);

• Upper-Intermediate to Advanced proficiency in English (both written and spoken);

• Prior experience as an Account Manager, VIP Manager, or in a comparable position;

• Background in iGaming, fintech, or online services (preferred);

• An analytical approach with the capability to analyze client data;

• Results-oriented with a strong emphasis on revenue generation and retention.

🏝️ Benefits

• Manage and maintain relationships with VIP / high-value clients;

• Act as the main point of contact for assigned accounts;

• Provide personalized service and proactive communication;

• Monitor client activity and performance metrics;

• Identify opportunities for upselling and cross-selling;

• Develop strategies to increase client retention and lifetime value;

• Handle escalations and complex client issues efficiently;

• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

• Track KPIs related to retention, reactivation, and revenue growth;

• Stay updated on products, promotions, and market trends;

• Comply with company policies and security standards.