Vietnamese-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming customer calls

• Thoughtfully engage with customers to discern their needs

• Perform research across various systems to address inquiries

• Offer clear and precise information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while preserving quality and professionalism

• Adhere to a predetermined schedule, including assigned breaks and lunches

⛳️ Requirements

• Minimum of 6 months experience in customer service

• Bilingual proficiency in English and Vietnamese

• High school diploma or equivalent qualification

• Strong sense of empathy, patience, and attentiveness to customer needs

• Comfortable using computer systems and Windows-based applications

• A designated home workspace that is free from distractions

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Paid Time Off (PTO)

• Tuition reimbursement

• Health and wellness incentives