Customer Experience Manager – SME

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an outstanding experience for our clients by effectively resolving issues.

• Offer proactive assistance to ensure customers maximize the benefits of our product.

• Act as a trusted representative for customers, fostering positive interactions that contribute to long-term satisfaction and loyalty.

• Work closely with design and development teams to enhance processes, workflows, and product experiences based on customer insights and requirements.

• Develop solutions that improve usability, optimize operations, and elevate the overall customer journey.

⛳️ Requirements

• Preferred Bachelor's degree (BS/BA); Associate degree (AA/AS) considered with 4 – 8 years of relevant military experience.

• A minimum of 4 years of military aviation experience is required, including roles such as Pilot, Enlisted Aviator, or Aviation Resource Management.

• Strong knowledge of aviation operations, workflows, and customer support in a military or operational setting.

• Experience working with cross-functional teams and supporting operational or mission-critical systems is preferred.

• Exceptional communication, problem-solving, and customer service abilities, with the capacity to thrive in a fast-paced environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork and collaboration.