Customer Support Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Address client inquiries through live chat, email, and phone in a prompt and professional manner.

• Provide assistance to Chinese-speaking clients during UK and Canada operating hours.

• Ensure high-quality support during evening shifts, meeting service-level agreements and response-time goals.

• Assist clients with account opening, verification, funding, and withdrawal procedures.

• Guide clients in using MT4, MT5, and the MultiBank-Plus platform.

• Escalate complex or sensitive issues to the appropriate internal team and follow up until resolution.

• Maintain accurate records of client interactions and contribute to enhancements of the knowledge base.

• Adhere to all compliance, KYC, and data-protection regulations.

⛳️ Requirements

• Excellent written and verbal communication skills.

• Proficiency in both Mandarin and English, with Cantonese being an advantage.

• A client-centric approach, demonstrating patience, professionalism, and the ability to stay composed under pressure.

• Comfortable providing support via live chat, email, and phone.

• Must be eligible to work remotely from the designated location.

• Preferably has experience in customer support within the Forex, fintech, brokerage, online trading, or financial services sectors.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Opportunity to work in a dynamic, international, and rapidly growing environment.

• Significant potential for career advancement within a global financial organization.

• Join a business dedicated to innovation, excellence, and sustainable growth.