Vietnamese Bilingual Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer expertise regarding provider networks, referrals, and pre-authorization processes.

• Identify and resolve issues associated with billing, payments, and coverage matters.

• Adhere to HIPAA regulations while managing sensitive member information.

• Work collaboratively with internal teams to address complex member issues.

• Keep accurate records of customer interactions and solutions within CRM systems.

• Achieve performance benchmarks such as response times, resolution rates, and customer satisfaction scores.

• Remain informed about policies, state regulations, and changes in the healthcare industry.

⛳️ Requirements

• Prior experience in customer service, ideally within the healthcare or insurance sectors.

• Excellent verbal and written communication abilities in both English and Vietnamese.

• Capability to make independent decisions and solve problems while maintaining composure under pressure.

• Proficient in managing high volumes of calls, chats, and emails efficiently.

• Familiarity with computer applications, including CRM and customer support software.

• Willingness to work flexible hours, including weekends and holidays.

🏝️ Benefits

• Paid training

• A culture that celebrates YOU

• Opportunities for growth and advancement

• A team that’s got your back