Vice President – Technical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the operating model for the consolidated Technical Services organization.

• Guide every aspect of the customer technical journey, including onboarding, implementation, adoption, value realization, and ongoing advisory services.

• Develop and implement a scalable, repeatable delivery methodology tailored for various customer segments (SMB, Commercial, Enterprise, Strategic/Federal).

• Set clear role boundaries, handoff protocols, and engagement models between Technical Services, Customer Success, and Support.

• Promote a "get the job done for our customers" attitude throughout the entire organization.

• Ensure swift, high-quality technical onboarding that hastens time-to-value and fosters long-term product adoption.

• Oversee project management, regional services management, and program services functions that are responsible for the implementation of Black Duck's AppSec platform.

• Propel engineering-led delivery standards, provide solution architecture guidance, and establish integration best practices across CI/CD pipelines, cloud platforms, and developer tooling.

• Lead the Technical Account Manager (TAM) team, ensuring sustained product adoption, health management, and readiness for renewals across the customer base.

• Own frameworks for adoption that convert product deployment into quantifiable business outcomes and enhancements in security posture.

• Develop a rigorous, outcome-focused services model that aligns technical delivery with customer-defined business goals.

⛳️ Requirements

• 12+ years of experience in professional services, technical services, or customer delivery, with a minimum of 5 years in a senior leadership position (Director level or above) overseeing global teams.

• Proven success in building or transforming a technical services or professional services organization — including the integration of previously distinct delivery and advisory functions.

• Significant experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS — with a practical understanding of AppSec tools (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration).

• Established track record of owning a services P&L, encompassing revenue and margin accountability, services packaging, and growth in attach rates.

• Experience in leading Technical Account Management or post-sale technical advisory roles at scale, with a clear philosophy on how technical engagement enhances retention and expansion.

• Strong executive presence with the capability to confidently engage with C-level stakeholders, present to boards and investors, and represent the company at customer and industry events.

• Data-driven leadership style: adept at defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team.

🏝️ Benefits

• Black Duck Software, Inc. assists organizations in building secure, high-quality software, reducing risks while enhancing speed and productivity.

• Provide SAST, SCA, and DAST solutions that empower teams to swiftly identify and rectify vulnerabilities and defects in proprietary code, open source components, and application behavior.

• This is a high-impact, newly established VP role tasked with leading that transformation.

• Oversee the complete post-sale technical journey: from onboarding and implementation to adoption, value realization, and continuous advisory engagement.

• Hold direct responsibility for services monetization and margin contribution — making this role both customer-facing and commercially driven.