Vice President, Operational Excellence

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Implement the Take 5 Oil Change brand strategy to enhance unit growth, profitability, and deliver an exceptional customer experience.

• Oversee the development and execution of operational processes, labor standards, training, customer service, project management, loss prevention, and local fleet expansion.

• Formulate and execute comprehensive go-to-market strategies, including the creation of collateral and support for preparation, launch, ongoing execution, and continuous improvement.

• Analyze data and take actionable steps to enhance business processes, execution, efficiency, and overall corporate performance.

• Spearhead both short- and long-term strategy execution, empowering teams and field personnel to achieve operational excellence and store-level profitability.

• Manage, design, and optimize resources and controllables supporting over 700 corporately owned Take 5 Oil Change locations.

• Collaborate with field teams and third-party vendors to assess shop-level labor impacts.

• Design, implement, and refine the in-shop labor model to maximize productivity, sales growth, and cost control.

• Partner with Operations Field Leaders and Finance to ensure adherence to labor and expense management programs.

• Assist in the design and modification of operations processes through data analytics.

• Oversee cost of goods and expense management within the corporate shop system.

• Direct the Director of Loss Prevention and team to manage cash, inventory, and other losses utilizing technology, data, and process design.

• Lead Claims Management teams, enhance processes, identify root causes, and reduce customer claims.

• Mentor and develop operators, leaders, and instructors to boost average unit volume and profitability.

• Advise field leaders on standardizing operational best practices and elevating customer experience.

• Drive operational efficiencies and systems that enhance sales, service, and overall experience.

• Identify and promote continuous improvement through operational efficiencies, tools, and resources.

• Solicit and provide feedback to leaders, peers, reports, and business partners.

• Collaborate across various functional areas to enhance end-to-end processes and improve customer and employee experiences.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Over 5 years of operations and training experience in a dynamic company.

• Extensive knowledge of operational processes, project management, and learning and development to drive business outcomes.

• Proven success in leading operational excellence, training, project management, customer experience, and loss prevention initiatives.

• More than 3 years of experience in leading and developing operational strategies for a growth-oriented organization.

• Experience in initiating new business processes, learning and development projects and programs, performance consulting, and/or strategic planning.

• Background in a high-growth brand is advantageous.

• Capacity to build positive, efficient teams through mentorship, coaching, and constructive feedback.

• Ability to strategize, clearly articulate, and execute a vision from inception to measurable results.

• Competence in managing competing priorities within a fast-paced, high-growth setting.

• Strong communication skills across all organizational levels, including C-suite, vendors, field teams, and cross-functional teams.

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Holiday pay.

• Early access to 50% of earned wages at any time through the myFlexPay program.

• Supplemental pay types may include commissions or bonus incentives, depending on the role.