Vice President, Client Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Training Operations team, overseeing two direct reports.

• Execute or coordinate the daily functions of the operations team.

• Take ownership of participant communication and enhance the participant experience regarding registration and logistics.

• Oversee our training management system (currently Arlo).

• Manage the overall client contract process for TMC services and products.

⛳️ Requirements

• Management Skills: Proven success in leading a diverse, high-performing, and human-centered team.

• Experience in managing complex projects with multiple stakeholders and collaborating effectively across teams.

• A demonstrated track record of advancing racial and gender equity.

• Strong attention to detail in driving work initiatives.

• Strategic thinking and effective problem-solving abilities.

• Data and Technology Skills: Proficient in using databases and web-based systems for accurate information entry, review, and management.

🏝️ Benefits

• 90% of premiums covered by TMC for employees; 80% for spouses, domestic partners, and dependents.

• Life and Long-Term disability insurance along with an Employee Assistance Program at no cost to employees.

• Option to enroll in pre-tax health and dependent care flex spending accounts.

• Access to a Hardship Fund for staff as a wage supplement.

• 3.5% employer contribution to your retirement fund with no match required.

• $100 monthly stipend for cell phone and internet expenses.

• Generous time off policy, including 4 weeks of paid vacation for full-time staff, plus closure for 2 weeks at the end of the year.