Client Service Agent

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Oversee customer engagements by delivering timely and effective support through various channels: phone, chat, and ticketing.

• Authenticate and validate documents in line with established protocols.

• Utilize IT tools and mobile applications to ensure comprehensive follow-up.

• Address technical problems and issues related to user accounts.

• Forward customer feedback and propose enhancements to improve user experience.

• Adjust work pace in accordance with rotating schedules and weekend shifts.

⛳️ Requirements

• Proficient in both French and Arabic (written and spoken).

• Exceptional accuracy and attention to detail in document validation.

• Proficient with IT tools and mobile applications.

• Capable of working independently and efficiently managing tasks.

• Reliable home internet connection for remote work.

🏝️ Benefits

• Working hours: Flexible

• Contract type: Temporary