Vice President – Client Services, Healthcare

This is a fully remote position, open to applicants in Alabama, +4 more states.

📋 Description

• The Vice President - Client Services will oversee all aspects of client relations, operational efficiency, revenue generation, and client retention.

• This position will facilitate the successful launch, implementation, and expansion of a new clinical pharmacy technician and pharmacist service line within the CVS Health business unit.

• Directs the region and/or teams in alignment with the established values, ethics, and guidelines.

• Develops and maintains client account strategies, ensuring that actionable steps are taken to enhance client satisfaction, retention, service expansion, and utilization of the supplier network.

• Responsible for meeting all designated goals and objectives regarding operational effectiveness, revenue generation, and additional success metrics.

• Actively fosters the development of client relationships and participates in meetings and reviews as necessary, offering support to Directors during account renegotiations, including responding to RFPs from existing clients.

• Collaborates with Directors to build and sustain long-term relationships with clients at a global strategic level.

• Recognizes and executes process improvements for operational efficiency within client teams, tailored to client-specific needs while aligning with overarching operational effectiveness objectives, including technological requirements.

• Aids in the effective rollout and scaling of new healthcare service programs, such as clinical pharmacy operations, by establishing efficient processes, workflows, and team structures.

• Fosters a successful environment through consistent communication channels, including operational team meetings and strategic leadership gatherings with regional directors and managers across all functional areas.

• Engages closely with clients to evaluate any concerns regarding the planned program and related business objectives.

• Conducts analysis of client performance and formulates optimization strategies with Operations; suggests improvements for process delivery.

• Performs client profitability assessments and offers recommendations for optimization, specifically concerning contract/SOW terms and performance.

⛳️ Requirements

• Previous leadership experience in BPO/call center settings or first-party healthcare operations is essential, ideally within dynamic and evolving service models.

• Master’s/Bachelor’s Degree in Management, Business, or Marketing.

• 10-15 years of experience in Client Management/Engagement.

• Experience in the healthcare sector is preferred, particularly within pharmacy operations, PBM, payer services, or related clinical support settings.

• Strong knowledge of technology platforms, software applications, and familiarity with AI-enabled tools to aid operational and strategic decision-making.

🏝️ Benefits

• Medical coverage

• Dental

• Vision

• Disability

• 401k

• Paid time off