Client Service Manager – Professional Revenue Cycle

This is a fully remote position, open to applicants in California.

📋 Description

• The Revenue Cycle Client Services Manager is responsible for overseeing and managing client relationships with Physician Billing Services (PBS) across all facets of the Revenue Cycle.

• Effectively coordinates responses to client concerns and issues in collaboration with the PBS Management team.

• Manages all onboarding activities related to the revenue cycle for new providers, which includes understanding the services to be provided, charge documents, setting up EMR and Practice Management systems, documenting workflows for charge capture, overseeing the time of service collection process, and clarifying client expectations.

• Possesses a solid understanding of the services offered by clients and how these services are billed accurately to payers.

• Acts as the primary point of contact for clients regarding front-end revenue cycle issues and aids in streamlining business operations related to the revenue cycle.

• Collaborates with coding and compliance departments to ensure that providers receive adequate training and feedback.

• Works closely with the operational management team and all PBS departments to proactively ensure successful charge entry, account receivable resolution, and patient satisfaction.

• Guides and collaborates with relevant PBS management team members on conducting special projects as requested by clients.

• Engages in monthly management meetings to organize, coordinate, and enhance service functions, providing monthly Client Activity Summaries and Progress Reports to Executive Management.

• Maintains consistent communication with the Coding Department to monitor APCs and resolve any subsequent coding issues.

• Supports Operations as needed during calls or in-person meetings with clients to address reimbursement issues with challenging payers.

• Handles all correspondence, documentation, and files related to Personnel Management in a professional and confidential manner.

• Responsible for managing personnel, which includes preparing employee performance reviews, conducting job interviews and hiring, and making determinations regarding raises, promotions, transfers, and terminations.

• Manages daily activities by assigning specific work tasks to employees, reviewing their activities for completeness, accuracy, and effectiveness, and adjusting staff workloads or monitoring productivity as necessary.

• Counsels employees on work attendance and other matters as appropriate, while analyzing reports and providing recommendations for billing, collection, and accounts receivable outcomes, including A/R aging, volumes, and trends.

• Suggests changes to the Epic system as needed and documents monthly trends for key performance indicators such as aging days, charges, revenue, denial trends, and quality reviews.

• Prepares and presents oral and written reports to the PBS Director and clients, keeping employees informed of client issues and concerns, and communicates in a clear, effective, and timely manner.

• Attends monthly or quarterly meetings with Departmental Managers and Supervisors to discuss client progress, working closely with other Supervisors and Managers to resolve issues identified during report analyses and to plan future actions.

⛳️ Requirements

• A minimum of 5 years of direct experience in medical (physician) billing, possessing a comprehensive understanding of all aspects of the pro-fee revenue cycle, including reimbursement and A/R management, or equivalent experience is required.

• A minimum of 5 years of experience and a solid working knowledge of CPT and ICD-10 coding, along with State and Federal regulations and guidelines, is required.

• High School Diploma or GED is required. A Bachelor's degree in healthcare, business management, finance, economics, hospital administration, or a related field is preferred.

🏝️ Benefits

• Paid time off

• 403(b)