Advisor, Member Sales and Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in soliciting, developing, and nurturing business relationships with members and clients.

• Provide exceptional customer service and support the sale of specialized products and services through various distribution channels tailored to member/client needs.

• Achieve results by assessing information requests for specialized products and services and actively promoting and selling them.

• Ensure satisfaction and service quality for members/clients in line with the organization's standards and procedures.

• Foster an advisory relationship by identifying existing and potential needs to aid in client retention.

• Counsel members and clients regarding specialized products and services while ensuring their satisfaction.

• Evaluate client needs and gather and analyze relevant data.

• Manage requests and provide follow-up as necessary.

• Support members and clients by listening to their needs and suggesting tailored solutions.

• Help identify operational risks within your unit and opportunities for enhancement.

• Stay updated on the latest standards, products, and services in your area of expertise.

⛳️ Requirements

• A college diploma in a relevant field is required.

• At least one year of pertinent experience is necessary.

• Proficiency in French is essential.

• Advanced English skills are required due to the nature of the responsibilities, work tools, or interactions with English-speaking partners, members, and/or clients.

🏝️ Benefits

• Competitive salary along with an annual bonus.

• Four weeks of flexible vacation available starting in the first year.

• Defined benefit pension plan offering predictable and stable income during retirement.

• Group insurance that includes telemedicine services.

• Reimbursement for health and wellness expenses as well as telework equipment.