Client Services Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary day-to-day contact for clients, facilitating ongoing communication and addressing service needs.

• Organize logistics for client meetings, litigation reviews, and educational trainings/webinars.

• Track and oversee action items and follow-ups to guarantee timely completion.

• Assist in the execution and compliance with client service instructions and reporting requirements.

• Serve as a problem solver for any disruptions in client services.

• Focus on nurturing relationships at every interaction.

• Function as the main point of contact for attorneys regarding client-related service needs and internal requests.

• Collaborate with internal departments (billing, calendaring, HR, IT, operations) to resolve issues that affect service delivery.

• Support attorneys with administrative or operational requirements linked to client expectations (reporting, presentations, data requests).

• Aid in the execution of client-specific initiatives, such as presentations, training sessions, settlement days, and process rollouts.

• Help develop and maintain client-facing materials, including reports, presentations, and status summaries.

• Monitor the progress of ongoing projects, ensuring alignment with timelines and expectations.

• Identify service gaps, communication issues, or operational inefficiencies, acting as a problem solver and escalating as necessary.

• Proactively follow up on outstanding items to ensure resolution and client satisfaction.

• Maintain awareness of client activities to support consistent service delivery across attorneys and offices.

⛳️ Requirements

• Bachelor's degree is preferred.

• Over 5 years of experience in California workers’ compensation, including firm operations, claims adjusting, or client services.

• Highly organized with strong skills in follow-up and project coordination.

• Excellent communication abilities to collaborate effectively with legal and operational teams.

• Capable of managing multiple priorities in a fast-paced, deadline-driven environment.

• Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint).

• Willingness to travel as required for conferences, claim reviews, networking events, etc.

🏝️ Benefits

• Competitive compensation package.

• Discretionary bonus opportunities.

• Comprehensive benefits program.

• Medical insurance.

• Vision insurance.

• Short-term and long-term disability insurance.

• Life insurance.

• 401(k) retirement plan.

• Paid time off.

• Optional dental coverage.