Vice President, Client Partner

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership of the health, quality, and value of content programs within your portfolio, steering the overarching vision while collaborating with the Skyword delivery team to produce outstanding content.

• Collaborate directly with the VP of Content to create foundational Category Authority framework models for both new and evolving accounts.

• Comprehend and manage the strategy, prioritizing activities that will lead to client success.

• Direct and mentor assigned resources throughout the strategy development phase, ensuring alignment of all tactical plans with the client’s business goals.

• Selectively engage in high-level market research initiatives and prominent creative projects, incorporating broad industry insights.

• Act as a representative of Skyword leadership during crucial in-person planning meetings, interactive workshops, and high-pressure video shoots as necessary to strengthen client relationships.

• Serve as the primary strategic advisor for executive buyers, transitioning partnerships from tactical execution to "Category Ownership."

• Navigate intricate enterprise structures to identify and align with Executive Buyer KPIs.

• Lead critical commercial negotiations and retention strategies with C-suite executives.

• Maintain proactive communication with the Executive Buyer to remain integrated in the client's daily strategic changes.

• Articulate Skyword’s impact through metrics like "Share of Model" and "Citation Yield" rather than conventional vanity metrics such as clicks or sessions.

• Oversee the financial health, retention, and growth of your client portfolio.

• Lead all high-level discussions and contract scoping with approval from C-suite executives.

• Manage and drive client renewals across all content lines, ensuring proactive planning, robust retention, and successful renewal outcomes.

• Stay ahead of industry trends to ensure Skyword’s solutions remain innovative in a rapidly evolving AI landscape.

⛳️ Requirements

• 15+ years of experience in client/account management, strategy, or operations (agency/consultancy experience preferred).

• 10+ years in senior marketing roles with a proven track record of achieving client retention metrics.

• Proven ability to influence C-suite buyers regarding strategy and business outcomes, not just deliverables.

• In-depth understanding of multi-format programs (written, video, graphic) and their performance within an AI-driven search ecosystem.

• Capability to translate performance metrics into forward-thinking business cases.

• Proven success in achieving retention targets and managing to target margins.

• Proficient with audience insight platforms and possess a strong understanding of AI search dynamics (AEO/SEO).

• Bachelor's degree is required; MBA or equivalent experience is preferred.

🏝️ Benefits

• A competitive market-based salary.

• Flexibility: We provide a 100% remote, open, and collaborative work environment.

• Comprehensive medical, dental, vision, life, and disability insurance plans.

• 401(k) Profit Sharing Plan.

• Flexible vacation time.

• Paid holidays and Wellbeing Fridays.