Veterinary Services Manager, Cattle & Equine

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist veterinary practices with case discussions and product inquiries.

• Investigate, document, and facilitate the resolution of product inquiries, complaints, and suspected adverse events to comply with regulatory requirements and enhance customer satisfaction.

• Provide medical and scientific information to develop and support a highly skilled business team and ensure customers are well-informed.

• Support the sales team through consultation and customer education, including account planning and execution.

• Manage, document, and track customer support initiatives such as the Quality Medicine Program, Immune Support Guarantee, and others.

• Liaise with opinion leaders, key influencers, and academics to exchange information and cultivate external resources for Zoetis.

• Attend selected veterinary and professional organization meetings and seminars to enhance personal expertise and that of Zoetis Veterinary Operations.

• Contribute to the Veterinary Operations team to ensure consensus on scientific and medical topics to achieve business objectives.

⛳️ Requirements

• Doctor of Veterinary Medicine.

• Current General Practice full licensure within British Columbia, Alberta, Saskatchewan, or Manitoba.

• Five years of relevant clinical experience with a focus on cattle and equine.

• Ability to interpret scientific and medical information.

• Strong technical writing, public speaking, and communication skills.

• Exceptional leadership and relationship-building abilities.

• Capability to work both independently and in a team environment.

• Excellent judgment in conflict management and negotiation.

• Strong planning and organizational skills with keen attention to detail.

• Bilingualism in French and English is an asset.

• Willingness to travel throughout Western Canada – up to 30%.

🏝️ Benefits

• Health, dental, vision, and virtual care coverage.

• Contribution to and match for a pension plan.

• Personal spending account.

• Employee assistance program.

• Time-off policies including vacation, float days, and volunteer days.

• Short- and long-term disability insurance.

• Eligibility for short-term and long-term incentive compensation.