Veterinary Patient Care Coordinator

This is a fully remote position, open to applicants in Alabama, +44 more states.

📋 Description

• Respond to incoming calls efficiently and professionally, embodying the organization’s values with warmth, empathy, and assurance.

• Utilize veterinary medical knowledge to evaluate concerns presented and appropriately triage appointment needs.

• Accurately schedule appointments across various veterinary hospitals, providers, and service lines.

• Identify urgent, same-day, and priority cases, collaborating with hospital teams to ensure suitable placement.

• Educate clients on subsequent steps, appointment expectations, and basic medical or procedural guidance (within scope).

• Handle reschedules, cancellations, and follow-up calls to enhance access to care.

• Employ a patient-centered, compassionate scheduling approach, prioritizing access to care whenever feasible both medically and operationally.

• Adopt a “Yes First” mentality—exploring all suitable options before denying or deferring care.

• Acknowledge that each call represents a pet in need and approach every interaction with urgency, empathy, and accountability.

• Clearly and calmly communicate scheduling decisions, next steps, and care options to clients.

• Assist clients through emotionally charged circumstances with professionalism, compassion, and clarity.

• De-escalate concerns while maintaining a focus on patient safety and timely care.

• Collaborate closely with hospital leadership, medical teams, and front desk staff to understand daily capacity, medical workflows, and service offerings.

⛳️ Requirements

• High school diploma or equivalent.

• Veterinary medical knowledge is essential (e.g., experience in a veterinary hospital, clinic, or medical call center).

• Over 1 year of experience in veterinary medicine, healthcare scheduling, or a medical call center environment.

• Capability to assess presenting complaints and appropriately triage appointment urgency.

• Excellent verbal communication, active listening, and clinical judgment skills.

• Ability to multitask, prioritize, and maintain composure in high-volume, emotionally charged situations.

• Proficiency in using multiple computer systems and technology platforms.

• Experience in veterinary medicine, healthcare scheduling, or medical call centers is preferred.

• Familiarity with practice management software is preferred.

• Proven experience in handling emotionally sensitive conversations is preferred.

🏝️ Benefits

• We are an equal opportunity employer.

• Professional development opportunities.