Veterinary Client Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally and efficiently manage both inbound and outbound customer calls.

• Assist pet owners with scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to specific clinic procedures, workflows, and documentation standards.

• Accurately record customer interactions in CRM and scheduling systems.

• Escalate urgent issues following established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer interactions.

• Provide exceptional customer service experiences to support veterinary clinics.

• Effectively handle multiple systems and tasks while ensuring accuracy and efficiency.

• Meet expectations for attendance, productivity, and quality.

⛳️ Requirements

• Must currently reside in Mexico.

• Prior experience in a call center or customer service role.

• Experience working remotely in previous positions.

• Excellent communication skills in English.

• Clear pronunciation with minimal accent.

• Strong skills in listening and problem-solving.

• Ability to adhere to detailed procedures and workflows.

• Exceptional attention to detail.

• Professional and empathetic communication style.

• Comfort in handling emotional or sensitive conversations with customers.

• Immediate availability is preferred.

• Experience in healthcare customer service.

• Familiarity with the veterinary industry.

• Background in medical office settings.

• Experience with appointment scheduling.

• Proficiency in CRM systems.

• Knowledge of ticketing systems.

• Personal pet ownership or a strong passion for animals.

🏝️ Benefits

• Weekly pay in arrears.

• Paid training provided.