Technical Support Team Member

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for customers in first-level support.

• Provide assistance with hardware and software inquiries via phone and written communication.

• Analyze and troubleshoot technical issues effectively.

• Record all support requests in the ticketing system for tracking.

• Support and maintain IT systems including POS systems, routers, and personal computers.

⛳️ Requirements

• Previous experience in first-level customer support is essential.

• Proficiency in German (at least C1) is mandatory; English skills are a plus.

• Demonstrated technical aptitude with the ability to analyze and resolve issues.

• Ability to work independently, with a solution-oriented mindset and flexibility in working hours.

• Strong team player with excellent professional communication skills.

🏝️ Benefits

• Access to an e-scooter.

• Availability of a quiet room or relaxation area.

• Participation in company events and activities.

• Access to digital offerings.

• Partnerships with platforms that provide employee benefits.