Bilingual Plaintiff Personal Injury Client Support Representative, Virtual Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to, filter, and direct incoming calls to the relevant team member.

• Take messages and relay them or transfer calls to voicemail when team members are not available.

• Log phone calls and upload related documents into the online document management system.

• Provide administrative support to office personnel, including faxing, copying, and organizing files.

• Maintain consistent communication with clients and address their inquiries.

• Timely obtain insurance coverage details.

• Follow up on medical treatments and ensure continuity of care.

• Request and acquire medical records and billing statements from healthcare providers.

• Interact with insurance companies regarding treatment updates and refresh adjuster information in the system.

• Execute additional administrative and case-related responsibilities as assigned.

⛳️ Requirements

• Background in plaintiff personal injury law firms.

• Experience in medical offices or healthcare scheduling.

• Familiarity with legal intake or case management support.

• Experience in call centers handling high-volume inbound calls.

• Background as a virtual assistant supporting U.S. businesses.

• Proficiency in CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.).

• Excellent written and verbal English skills, with professional fluency in Spanish.

🏝️ Benefits

• Paid time off.

• No healthcare benefits.