Veterinary Client Support Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage both inbound and outbound customer calls with professionalism and efficiency.

• Assist pet owners in scheduling, rescheduling appointments, and addressing general inquiries.

• Adhere to clinic-specific protocols, workflows, and documentation standards.

• Precisely record customer interactions in CRM and scheduling platforms.

• Elevate urgent issues in accordance with established protocols.

• Maintain a compassionate and professional demeanor during sensitive customer engagements.

• Provide outstanding customer service experiences to support veterinary clinics.

• Juggle multiple systems and tasks while ensuring accuracy and efficiency.

• Fulfill attendance, productivity, and quality performance expectations.

• Successfully complete all phases of the hiring process if selected: English Resume Review, Pre-Screen Questionnaire, Video Interview, Live Interview, and Final Interview.

⛳️ Requirements

• Must currently be a resident of México.

• Previous experience in call center or customer service roles.

• Experience with remote work is required.

• Exceptional English communication skills.

• Clear pronunciation with a minimal accent.

• Strong listening and problem-solving abilities.

• Capability to follow detailed procedures and workflows.

• Excellent attention to detail.

• Professional and empathetic communication approach.

• Comfort in handling emotional or sensitive customer interactions.

• A Windows 11 computer (Mac is not acceptable).

• Minimum of 16 GB RAM.

• i5 processor or higher.

• A webcam.

• A wired USB headset.

• An additional monitor.

• A reliable wired high-speed internet connection (Ethernet cable).

• A quiet professional workspace.

• A backup power solution.

• All resumes must be submitted in English.

• Immediate availability is preferred.

• Previous healthcare customer service experience is preferred.

• Experience in the veterinary industry is preferred.

• Medical office experience is preferred.

• Appointment scheduling experience is preferred.

• CRM experience is preferred.

• Experience with ticketing systems is preferred.

• Pet ownership or a strong passion for animals is preferred.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training.