Customer Care Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a significant volume of incoming calls from clients' employees.

• Address inquiries, offer guidance, and resolve intricate HR and financial issues related to health care benefits, retirement plans, leaves of absence, payroll, and various HR topics.

• Process health enrollments, updates for tax and direct deposits, retirement withdrawals or contributions, and retirement elections.

• Conduct further research and maintain ongoing casework.

• Navigate through multiple computer screens and systems to deliver answers and support.

• Assist callers in navigating different systems.

• Create and maintain database files.

• Communicate with third parties to research and assist customers with updates or inquiries.

⛳️ Requirements

• A minimum of 4 years of customer service experience, or an equivalent combination of education and experience.

• High School diploma along with 4 years of customer service experience, OR College Diploma with 2 years of customer service experience, OR Bachelor's Degree.

• Exceptional verbal and written communication skills.

• Strong commitment to delivering a high level of customer care and satisfaction.

• Ability to be flexible, adaptable, and reliable in a dynamic, fast-paced environment.

• Capability to receive and promptly apply constructive feedback.

• Proficient in multitasking using several Windows applications simultaneously while assisting customers via phone.

• Willingness to work a designated shift and extended hours as needed.

• Background check required upon job offer.

• Preferred experience in Health Care, Human Resources Services, or Financial Services.

🏝️ Benefits

• Comprehensive Benefits Package, effective from your first day of employment.

• Flex credits for extended health, Life, Disability Insurance, and more.

• Retirement plan featuring a corporate match.

• Three weeks (15 days) of paid vacation.

• Ten paid holidays each calendar year.

• Personal and sick leave.

• Continuous training, coaching, and development.

• Opportunities for continuing education and training.

• Career development and growth opportunities.

• Competitive total rewards package.