Vendor Management Manager, CMS

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute management duties in alignment with the organization's policies and relevant laws, which includes hiring and training staff; planning, assigning, and directing tasks; monitoring performance; rewarding and disciplining employees; addressing grievances; and resolving issues.

• Supervise all elements related to personnel in the CMS Vendor Management department and relationships with third-party vendors.

• Oversee the vendor onboarding due diligence requirements as per Company policy.

• Actively review and assess current business processes, identifying opportunities to enhance compliance and operational efficiencies.

• Conduct risk assessments of both new and existing vendors, formulating strategies and procedures to mitigate risk.

• Manage, track, and monitor the compliance of all third-party vendors with regulatory and internal policies, ensuring adherence to established service levels.

• Supervise and address vendor complaints in accordance with Company Policy. Evaluate and assign risk tolerance based on regulatory requirements and manage action plans as necessary to maintain compliance.

• Serve as the initial point of contact for vendors that are unresponsive to team requests, escalating issues immediately if vendors remain non-compliant.

• Oversee the monthly vendor scorecard review process, which includes timely completion, performance analysis, documentation of action plans, and follow-up. Ensure appropriate tracking, measurement, and reporting to assess vendor performance through the vendor scorecard performance and monthly trending analysis.

• Supervise vendor scorecard meetings to facilitate active follow-up on automation and business unit requirements.

• Report to the company's Senior Management regarding third-party vendor performance, compliance status, quality of services provided, etc.

• Monitor, evaluate, and approve departmental forms, job aids, and/or documents to ensure compliance and timeliness concerning vendor management.

• Conduct regular risk reviews of critical/high-risk vendors.

• Oversee the day-to-day operations of the VM Quality Assurance team.

• Manage and conduct periodic performance review meetings with associates.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree or a suitable combination of education and work experience.

• A minimum of five (5) years of vendor management experience, particularly within mortgage servicing.

• Proven experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.

• At least three (3) years of supervisory experience.

• Comprehensive knowledge of the vendor management process.

• Strong communication, negotiation, and interpersonal skills.

• Excellent analytical and problem-solving abilities.

• Capability to understand opposing viewpoints on complex issues and negotiate to integrate various perspectives.

• Proficiency in prioritizing and managing multiple tasks in a fast-paced, ever-evolving environment.

• Ability to organize and meet deadlines effectively.

• Capacity to make decisions that have a significant impact on the immediate work unit while monitoring the effects beyond it.

• Ability to organize and prioritize work schedules for others over the long term.

• Skills in composing materials such as detailed reports, work-related manuals, and limited-scope publications, as well as making presentations outside the immediate work area.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Additionally, a discretionary 401(k) match of 50% on the first 4% of pay contributed.

• Access to various discounts on fitness, dining, retail, and more through our employee portal.

• Tailored training programs designed to help you advance your career.

• Employee referral bonuses, allowing you to earn rewards for helping Carrington and Vylla grow.

• Educational Reimbursement.

• The Carrington Charitable Foundation supports community initiatives that align with the interests of Carrington Associates.