UX/UI Designer

This is a fully remote position, open to applicants in Ecuador, +4 more countries.

📋 Description

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and process observation.

• Convert business requirements into Business Requirement Documents (BRDs), user stories, functional specifications, and acceptance criteria.

• Create current-state and future-state process maps using BPMN, swimlane diagrams, and data flow diagrams.

• Identify system deficiencies, manual inefficiencies, and opportunities for optimization.

• Collaborate with Product Managers, Solution Architects, Developers, and QA engineers.

• Ensure complete traceability from business objectives to technical delivery.

• Plan, coordinate, and carry out User Acceptance Testing (UAT) cycles.

• Define business testing scenarios, lead testing sessions, manage defect triage, and assist with platform stabilization.

• Assess dependencies among interconnected business systems.

• Specify functional integration requirements related to REST APIs, middleware, and cross-system data flows.

• Engage in Agile/Scrum ceremonies such as sprint planning, backlog refinement, daily stand-ups, and retrospectives using Jira and Confluence.

• Produce knowledge-transfer documentation, decision logs, and training resources.

• Facilitate user adoption and manage operational changes during platform rollouts.

⛳️ Requirements

• Over 5 years of experience as a Business Analyst in technology-driven or enterprise settings.

• Advanced skills in requirements gathering, BRD creation, user story development, acceptance criteria formulation, and business process modeling (BPMN).

• Practical experience with projects involving major CRM platforms, preferably Salesforce, or similar enterprise software.

• Demonstrated ability to plan, manage, and coordinate UAT execution, user feedback processes, and defect triage.

• Strong knowledge of system integrations, data movement, and API connectivity between platforms.

• Practical experience working within Agile/Scrum delivery frameworks utilizing Jira and Confluence.

• Excellent written and verbal communication skills, with a proven capability to connect non-technical business leaders with engineering teams.

• Familiarity with Salesforce Service Cloud, Omni-Channel routing, case management workflows, object models, and declarative automation (Flows) is preferred.

• Experience in gathering requirements for AI features, prompt engineering concepts, and data governance protocols is preferred.

• Background in customer service technology, contact center operations, or enterprise support systems is preferred.

• Understanding of complex data migration initiatives, enterprise reporting/analytics, and integration patterns such as middleware and REST APIs is preferred.

• Proficiency in English is required for all interviews, documentation, and daily communications.

• Capability to collaborate with teams in Central and Eastern Time zones while overlapping with North American business hours.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time vendor contract directly with Inallmedia.com.

• Time-zone flexibility to accommodate overlap with North American business hours.