Solar Solutions Design Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the in-house expert on solar inspections, SaaS, workflows, and customer requirements.

• Participate in solar discovery, qualification, and solution-design calls as a subject-matter authority.

• Identify customers’ technical, operational, and commercial requirements.

• Develop solution proposals, scopes of work, and implementation strategies.

• Create and manage customer pricing models.

• Offer technical solar assistance to Sales and Solutions teams.

• Design preventative maintenance programs customized to client needs.

• Conduct technical product demonstrations for potential clients.

• Assist with customer onboarding and implementation alongside the Customer Success team.

• Provide guidance on inspection workflows, programs, data transfer, reporting, and ongoing operations.

• Resolve issues and enhance workflows with Customer Success, Inspection Operations, and Delivery teams.

• Enhance delivery playbooks and standard operating procedures.

• Facilitate data hand-off calls to relay inspection results, insights, and actionable findings.

• Convert customer challenges and use cases into product specifications and operational processes.

• Identify gaps in offerings and suggest enhancements.

• Collaborate with Product and Operations to prioritize improvements and refine solution designs.

• Develop frameworks for solar discovery and qualification templates.

• Build a library of customer use cases.

• Document workflows for implementation and inspection, including roles, data flows, timelines, and dependencies.

• Create enabling materials for sales and delivery, encompassing positioning guides, talk tracks, battlecards, objection handling, checklists, and project plans.

• Provide training support for Sales, Delivery, Customer Success, and Operations teams.

⛳️ Requirements

• Strong technical knowledge of utility-scale solar, including solar asset management and field operations.

• Familiarity with utility-scale wind is advantageous.

• Experience engaging directly with solar clients, such as developers, IPPs, asset owners, or O&M providers.

• Ideal candidates will have experience in solution/software sales or customer-facing technical roles.

• Practical experience with onboarding, implementation, or service delivery for solar technology, data, or software solutions.

• Ability to convert customer workflows into structured requirements and delivery processes.

• Comfortable leading customer calls, guiding discovery, facilitating onboarding, and serving as a credible subject-matter expert.

• Exceptional written and verbal communication skills.

• Capability to produce clear frameworks, documentation, and training resources.

• Ability to work independently, prioritize effectively, and collaborate across Sales, Solutions, Product, Operations, and Customer Success teams.

• Must be currently residing in the United States.

• Must be legally authorized to work in the United States for this employer currently and in the future without requiring visa sponsorship.

🏝️ Benefits

• Option for remote work or position at the Ann Arbor headquarters based on candidate location and preference.

• Team and customer meetings primarily scheduled in the US Eastern timezone.

• Equal opportunity employment.