UX Researcher – Growth

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Conduct growth research studies that support the experiment pipeline and address tactical inquiries for the growth team.

• Manage the entire lifecycle of studies, which includes scoping, recruiting participants, conducting research, analyzing data, and sharing findings.

• Create evaluation and diagnostic studies to assess adoption experiences.

• Carry out both moderated and unmoderated usability tests, interviews, mixed-methods research, longitudinal studies, surveys, and feedback forms.

• Analyze behavioral data from logs to guide research efforts, validate hypotheses, and cross-reference with experimental and unmoderated test data.

• Review community forums and feedback forms to uncover potential research opportunities.

• Identify user needs throughout trial, proof-of-concept, and adoption phases.

• Model and map adoption behaviors while defining user personas.

• Progress towards autonomously identifying research opportunities and overseeing a growth research program.

• Collaborate with the Growth PM and Growth Designers to convert hypotheses into study designs and actionable insights.

• Assist in testing and validating designs, pinpointing adoption friction, and proposing experiment and design ideas.

• Work in tandem with the growth team's experimentation and A/B testing schedule.

• Cultivate expertise in understanding how users discover, try, and adopt Tailscale.

• Extend research efforts into pricing, packaging, billing, and SKU analysis.

• Collaborate with other researchers on interconnected research inquiries.

⛳️ Requirements

• Over 5 years of experience in UX research or a related applied research discipline.

• Proficient in quantitative research methods, including survey design, experimental approaches, and statistical analysis.

• Strong usability testing capabilities across both moderated and unmoderated techniques.

• Expertise in using one or more usability testing platforms.

• Proficient in quantitative data analysis, experimental design, survey methodology, and inferential statistics.

• Experience in independently managing study logistics, encompassing participant recruitment, scheduling, and compensation.

• Excellent communication skills, effectively tailored for product and engineering stakeholders.

• Background in a SaaS or B2B product environment.

🏝️ Benefits

• An inclusive and flexible environment where you can be your authentic self.

• A competitive total compensation package that includes a base salary and an equity incentive plan.

• Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for you and your family.

• A remote-first work environment with flexible work arrangements.

• Opportunities for virtual and in-person social events.

• A corporate co-working program that includes WeWork or similar spaces.

• Employer-funded retirement contributions that match employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation.

• Annual company retreat and team off-sites.

• $1,500 USD per year allocated for professional development.

• Mentorship, coaching, and opportunities for internal promotions.

• A flexible paid time off program.

• A company-owned laptop with the option of Mac or PC.

• Monthly reimbursement for home internet expenses.

• $500 USD allowance for customizing home office workstations.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.

• An accessible and inclusive hiring process with available accommodations.