Junior UX Researcher

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Execute continuous qualitative research in the field, incorporating interviews, observations, and usability assessments.

• Identify real-world user challenges and authenticate product priorities prior to code development.

• Transform field observations into actionable journey maps and precise product recommendations.

• Integrate genuine user perspectives into discovery processes to influence roadmap choices.

• Collaborate with Product Designers, Product Managers, and Decision Scientists.

• Evaluate early prototypes and confirm product hypotheses.

• Merge qualitative insights with quantitative data analysis.

• Create and oversee an ethical panel of local research participants.

• Ensure the privacy, safety, and dignity of users throughout field research activities.

• Develop on-the-ground UX research capabilities in Kenya.

• Connect field realities with product strategy within the Product Excellence team.

⛳️ Requirements

• A Bachelor’s degree in psychology, anthropology, sociology, public health, human-computer interaction (HCI), IT, or equivalent practical experience in the field.

• 1–2+ years of practical experience in field research, community-led initiatives, innovation, field operations, or program execution within Kenya.

• Demonstrated experience engaging directly with community frontline workers, peer mobilizers, or healthcare providers in local environments.

• Proficient in Figma, Google Workspace, and digital survey tools.

• Basic understanding of quantitative data metrics, including drop-off rates and survey outcomes.

• Exceptional verbal and written communication skills in English.

• Proficiency in local Kenyan languages is a considerable advantage.

• Must reside in Kenya.

• Willingness to travel locally for field research observations.

• A curious, respectful, and impartial approach to field research.

• Ability to work collaboratively across multidisciplinary teams.

🏝️ Benefits

• Location-specific benefits and allowances.

• Flexible work arrangements, including options for remote or hybrid work.

• Annual personal development budget of €500.

• Unlimited vacation days.

• Personalized coaching from senior leaders in product design, data science, and product management.

• Financial assistance for formal UX Research certification.

• Opportunity to influence a growing, impactful product.

• A trust-based culture free from unnecessary rules or micromanagement.