UX Researcher – Growth

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Conduct growth research studies that support the experiment pipeline and address tactical questions for the growth team.

• Take ownership of the entire study lifecycle: from scoping and recruiting to conducting, analyzing, and communicating results.

• Create studies and instruments aimed at evaluating and diagnosing adoption experiences.

• Perform both moderated and unmoderated usability tests, interviews, mixed-methods research, longitudinal studies, surveys, and gather feedback through forms.

• Analyze behavioral data from logs to inform research, validate hypotheses, and triangulate findings with experimental and unmoderated test data.

• Review community forums and feedback forms to discover research opportunities.

• Identify user needs during the trial, proof-of-concept, and adoption stages.

• Model and map adoption behaviors and define user personas.

• Move towards independently identifying research opportunities and managing a growth research program.

• Collaborate with the Growth PM and Growth Designers to convert hypotheses into study designs and actionable insights.

• Assist in testing and validating designs while identifying product-adoption friction points.

• Propose experiments and design concepts based on research insights.

• Work in tandem with the growth team's experiment cadence and A/B testing processes.

• Maintain regular communication regarding ongoing work and involve growth partners in the research process.

• Develop a deep understanding of how users discover, try, and adopt Tailscale.

• Extend research into pricing, packaging, billing, and SKU-related inquiries.

• Collaborate with fellow researchers on related research questions.

• Report directly to the design manager.

⛳️ Requirements

• 5+ years of experience in UX research or a related applied research field.

• Strong quantitative research abilities, including survey design, experimental methods, and statistical analysis.

• Solid skills in usability testing across both moderated and unmoderated approaches.

• Proficiency in using one or more usability testing platforms.

• Expertise in quantitative data analysis, experimental design, survey methodology, and inferential statistics.

• Experience in independently managing study logistics, including recruitment, scheduling, and compensation.

• Excellent communication skills tailored for product and engineering audiences.

• Background in a SaaS or B2B product environment.

• Knowledge in human factors, behavioral psychology, or HCI.

• Proven experience running end-to-end studies to address UX challenges.

• Ability to manage quick research projects while applying rigorous methods when necessary.

• Experience specifically in growth or acquisition research.

• Advanced expertise in quantitative data analysis for user research.

• Familiarity with enterprise SaaS or technical product domains.

• Knowledge of A/B testing frameworks and research that supports experimentation programs.

🏝️ Benefits

• An inclusive, flexible environment where you can be your authentic self.

• A competitive total compensation package that includes a base salary, equity incentive plan, and variable commission (for quota-based roles).

• Comprehensive group benefits with no waiting period, covering health, vision, dental, and more for you and your family.

• A remote-first work environment.

• Opportunities to participate in virtual and in-person social events.

• A corporate co-working program.

• Employer-funded retirement contributions that match employee contributions dollar-for-dollar, up to a maximum annual employer contribution of 0.75% of eligible compensation.

• Annual company retreats and team off-sites.

• $1500 USD annually allocated for professional development.

• Access to mentorship, coaching, and internal promotion opportunities.

• A flexible paid time off program.

• Provision of a company-owned laptop (Mac or PC).

• Monthly reimbursement for home internet expenses.

• $500 USD allowance for workstation customization.

• Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents.

• An accessible and inclusive hiring process with accommodations available.