UX Researcher

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and conduct formative research (discovery interviews, field studies, jobs-to-be-done analysis) to guide product strategy and roadmap choices.

• Execute validation research (usability testing, concept testing, beta feedback loops) to rigorously evaluate designs before and after launch.

• Collaborate with outbound and customer-facing teams to recruit participants and foster ongoing customer dialogue.

• Extract insights from AI implementation teams and FDEs, transforming frontline deployment challenges into actionable UX enhancements.

• Compile findings into clear, prioritized recommendations that Product and Design teams can implement immediately.

• Develop lightweight, scalable research practices that grow with the team, including self-service tools and insight repositories.

• Advocate for research rigor while maintaining the agility of a startup: appropriate methodologies, quick turnaround times, and no superficial research.

⛳️ Requirements

• 4–7 years of experience in UX research, preferably within B2B/enterprise SaaS or technically intricate products.

• Proficient in both qualitative and quantitative research methods, with sound judgment on their application.

• Experience conducting research with enterprise users and decision-makers, not solely with consumers.

• Ability to operate independently: you design your own studies, oversee your own pipeline, and manage projects from start to finish.

• Exceptional synthesis and storytelling capabilities; your reports influence decisions rather than merely informing them.

• Comfortable navigating ambiguity and technical complexity; curious about AI and its adoption in enterprises.

• Strong collaborative skills across Product, Design, Engineering, and go-to-market teams.

🏝️ Benefits

• Equal opportunity employer dedicated to promoting diversity.