UX Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategize and implement generative research methods such as user interviews, contextual inquiries, diary studies, and ethnographic observations to identify unmet needs and potential opportunities.

• Design and conduct evaluative research including usability studies, concept testing, prototype evaluations, and survey-based validations during critical product phases.

• Collaborate with product, design, and engineering teams to define research questions and oversee the entire process from participant recruitment to data synthesis.

• Create and manage a research repository that ensures insights are easily accessible and actionable for various teams.

• Present findings effectively to a wide range of audiences, from individual contributors to senior leadership, tailoring depth and format accordingly.

• Champion user needs in roadmap and prioritization discussions, supported by robust evidence.

• Contribute to and enhance the team's research standards, tools, and methodologies.

⛳️ Requirements

• Over 5 years of experience in UX research, demonstrating a mixed-methods approach that includes both generative and evaluative techniques.

• Strong expertise in qualitative methods (such as interviews, contextual inquiries, and diary studies) and a solid understanding of quantitative methods (including surveys, behavioral analytics, and A/B testing interpretation).

• Experience in recruiting and managing research participants from diverse demographics.

• Proven track record of designing research that not only informs but also drives product decisions.

• Knowledge of research operations, including managing vendors, tools, panels, and research repositories.

• Ability to produce polished and structured synthesis artifacts like journey maps, mental model diagrams, and opportunity frameworks that are actionable for designers and product managers.

• Proficiency in Figma or similar tools for creating research communication materials and lightweight prototypes.

• Familiarity with HTML, CSS, and JavaScript sufficient to build and modify interactive prototypes for research purposes.

• Excellent written and verbal communication skills, with a history of influencing product direction through research.

• Experience in facilitating workshops, alignment sessions, and research presentations with cross-functional teams.

🏝️ Benefits

• Healthcare insurance: We offer medical, dental, and vision insurance, along with a flexible spending account that allows you to allocate pre-tax dollars for eligible out-of-pocket expenses.

• Stock options.

• Personal time off: We believe in maintaining a healthy work-life balance for your success. Smarsh provides a “take-what-you-need” time off policy and flexible work arrangements.

• 401K Match: Smarsh offers a 4% 401K match, with full vesting from day one.

• Sabbatical: Our sabbatical program allows you to recharge, pursue studies, or engage in passions outside of work. Eligibility begins after six years of service.

• Recognition: We value acknowledging outstanding work. Our employee-recognition program allows peers to nominate colleagues who exemplify our core values for recognition.