This is a fully remote position, open to applicants in California, +9 more states.

📋 Description

• Take ownership of the entire user journey for Twilio Voice products.

• Work collaboratively with design colleagues across Messaging and Email to create a cohesive omnichannel narrative.

• Develop mental models and intricate configuration wizards.

• Collaborate closely with design peers from the Conversations and AI product teams.

• Engage actively in the UX Design Feedback Process and provide mentorship to junior designers.

• Create a leadership-to-leadership operational framework with Product Managers, Engineering Leads, and Architects.

⛳️ Requirements

• A minimum of 8 years of professional product design experience, specifically in highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.

• A robust and comprehensive portfolio showcasing structural systems thinking, data-informed design decisions, and a profound individual product design expertise.

• Demonstrated cross-functional influence by partnering directly with engineering and product leaders to navigate organizational complexities.

• Ability to thrive amidst ambiguity and excel in complex, loosely-defined technical environments.

• An AI-Powered UX mindset, with a curiosity for AI-driven tools and workflows.