UX Content Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Create clear, concise, and user-centered content for digital products, which includes UI content and microcopy, support tools, knowledge base materials, and product-related communications and guidance.

• Develop content strategies that align with user requirements, business objectives, brand guidelines, and regulatory standards.

• Maintain consistency in messaging and tone across various products and channels.

• Collaborate with UX strategists, researchers, designers, product managers, and accessibility experts to convert user insights into impactful experiences.

• Engage in research activities and leverage user testing, analytics, and research findings to guide content decisions.

• Perform content audits and manage content inventories and change histories.

• Ensure that content adheres to accessibility standards, legal obligations, and industry regulations.

• Contribute to content governance and design system best practices.

• Foster relationships across product, UX, legal, compliance, and business teams.

• Lead discussions and secure alignment on content-related decisions.

• Present content strategies, recommendations, and results to stakeholders, leadership, and cross-functional teams.

⛳️ Requirements

• Proven experience in UX writing and content strategy, ideally in the financial services sector or another highly regulated field.

• Ability to simplify complex concepts into clear, concise, and accessible language.

• Experience collaborating with UX, design, product, legal, compliance, and business stakeholders.

• Familiarity with design systems, content governance frameworks, and content standards.

• Exceptional attention to detail and commitment to consistency.

• Experience in Agile environments and iterative product development processes.

• Strong skills in editing, proofreading, and communication.

• Proven ability to manage multiple projects and navigate through ambiguity.

• Compliance with records management protocols and Jira intake processes.

• Knowledge of user-centered design methodologies, including personas, task analysis, user journeys, task flows, content audits, content strategy formation, user testing, and accessibility best practices.

• Bachelor’s degree in Communications, Journalism, Marketing, Advertising, English, or a related discipline.

• 8–10 years of experience in creating digital content, with a focus on UX content strategy and UX writing.

• Demonstrated success in leading content strategy initiatives from inception to execution.

• Strong understanding of user-centered design principles and methodologies.

• Ability to quickly adapt, think strategically, and manage shifting priorities.

• A portfolio, professional website, or work samples that demonstrate expertise in UX writing and content strategy; portfolio submission is mandatory.

• Preferred qualifications include experience with CMS, knowledge of information architecture and interaction design, proficiency in Microsoft Office, familiarity with Jira and digital collaboration tools, and experience in financial services or regulated industries; portfolio should include at least 2–3 relevant work samples.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).