UX Content Strategist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create clear, concise, and user-centered content for digital products, which includes user interface text, microcopy, support tools, knowledge base materials, and product communications.

• Develop content strategies that align with user requirements, business objectives, brand guidelines, and regulatory standards.

• Maintain consistency in messaging and tone across various products and channels.

• Collaborate with UX strategists, researchers, designers, product managers, and accessibility experts to turn user insights into impactful experiences.

• Engage in research activities and leverage findings to guide content recommendations.

• Make informed content decisions based on user testing, analytics, and research insights.

• Perform content audits and oversee content inventories and change logs.

• Ensure compliance of content with accessibility standards, legal obligations, and industry regulations.

• Contribute to content governance practices and design system guidelines.

• Foster relationships across product, UX, legal, compliance, and business teams.

• Lead discussions and build consensus on content decisions.

• Present content strategies, recommendations, and results to stakeholders, leadership, and cross-functional teams.

⛳️ Requirements

• Proven experience in UX writing and content strategy, ideally in financial services or similarly regulated sectors.

• Proficient in translating complex concepts into clear, concise, and accessible language.

• Experience in collaborating with UX, design, product, legal, compliance, and business partners.

• Knowledge of design systems, content governance, and content standards.

• Exceptional attention to detail and a strong commitment to consistency across digital experiences.

• Experience in Agile environments and contributing to iterative product development cycles.

• Strong skills in editing, proofreading, and communication.

• Ability to manage multiple projects and effectively navigate ambiguity.

• Compliance with records management processes and Jira intake workflows.

• Understanding of user-centered design methodologies, including personas, task analysis, user journeys, content audits, content strategy development, user testing, and accessibility best practices.

• Bachelor’s degree in Communications, Journalism, Marketing, Advertising, English, or a related field.

• 8–10 years of experience in creating digital content, with a strong emphasis on UX content strategy and writing.

• Proven success in leading content strategy initiatives from discovery to delivery.

• In-depth understanding of user-centered design principles and methodologies.

• Ability to adapt quickly, think strategically, and manage shifting priorities.

• Portfolio submission is required, including at least 2–3 relevant work samples.

• Preferred qualifications include experience with content management systems (CMS), information architecture, interaction design, Microsoft Office, Jira, digital collaboration tools, and experience in financial services or other regulated industries.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions are available.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).